Terms & Conditions
Detailed Description of Goods and/or Services
Vending Prepaid is a company specializing in providing advanced prepaid utility management solutions, including systems for vending electricity, water, and gas. We offer a comprehensive vending service through our proprietary platform, featuring prepaid meters, a cloud-based vending system, smart technology integration, and dedicated support for utility companies, developers, and body corporates across South Africa.
1. Acceptance of Terms
1.1 Agreement to These Terms
By accessing and using the services provided by Vending Prepaid (Pty) Ltd (hereinafter "Vending Prepaid"), you acknowledge and agree to be bound by these Terms and Conditions. Your use of our services constitutes a legally binding acceptance of these terms and an agreement to abide by them.
1.2 Non-Acceptance of Terms
If you do not agree to these Terms and Conditions, please refrain from using our services. Continued use of our services indicates your ongoing acceptance of these terms.
2. Definitions
2.1 "Services"
"Services" refer to the prepaid utility management services provided by Vending Prepaid, including electricity, water, and gas vending systems, as well as smart meter installations, cloud vending systems, and related technology.
3. Use of Services
3.1 Compliance with South African Laws and Regulations
By using our services, you agree to comply fully with all applicable South African laws, including utility regulations imposed by the National Energy Regulator of South Africa (NERSA) and municipal authorities overseeing electricity and water services.
3.2 Right to Refuse Service
Vending Prepaid reserves the right to refuse service to any user at any time, in accordance with South African anti-discrimination laws. This right may be exercised if a user's actions violate these Terms or are deemed harmful to the services or other users.
4. Payment and Billing
4.1 Payment Obligations
Users of the prepaid vending system must make payments for utility tokens (electricity, water, gas) in line with our Payment Policy. Detailed payment methods and instructions are available on our website.
4.2 Payment Methods Accepted
Payments may be made using Visa, MasterCard, and other accepted payment options.
4.3 Card Acquiring and Security
Payments will be processed through DPO PayGate (Pty) Ltd, an approved payment gateway for South African acquiring banks. DPO PayGate employs Secure Socket Layer (SSL) encryption to protect card details, and no card information is stored on the website. For more information on security, please visit DPO PayGate’s website.
4.4 Merchant Outlet and Currency
The merchant outlet country is South Africa, and all transactions are processed in South African Rand (ZAR).
5. Data Protection and Privacy
5.1 Collection and Handling of Personal Information
Vending Prepaid collects and handles personal data in line with our Privacy Policy, which complies with the Protection of Personal Information Act (POPIA) in South Africa. We are committed to safeguarding the privacy and security of your data. Full details of how your personal information is collected, stored, and used can be found in our Privacy Policy on our website.
5.2 Separation of Customer and Card Details
Customer data is stored separately from card details, which are entered and processed securely on DPO PayGate’s platform.
6. Security
6.1 Account Security
You are responsible for keeping your account credentials secure. If you suspect unauthorized access to your account, please contact Vending Prepaid immediately.
6.2 Security Measures
While Vending Prepaid takes extensive measures to protect your data, no system can offer 100% security. We cannot be held liable for any data breaches, theft, or unauthorized access. By using our services, you acknowledge and accept this limitation.
7. Compliance with Laws
7.1 Commitment to Legal Compliance
Vending Prepaid adheres to all applicable South African utility regulations, including those set by NERSA and municipal authorities for electricity and water services.
7.2 User Responsibility
Users are responsible for ensuring that their use of our services complies with all relevant South African laws and regulations.
8. Intellectual Property
8.1 Ownership and Copyright
All content provided by Vending Prepaid, including but not limited to text, graphics, logos, and software, is the exclusive property of Vending Prepaid and is protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is prohibited.
9. Limitation of Liability
9.1 Liability for Damages
Vending Prepaid is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, lost revenue, profits, or financial losses.
9.2 Exceptions to Liability Limitation
The limitation of liability does not apply to damages caused by gross negligence or willful misconduct on the part of Vending Prepaid.
10. Dispute Resolution
10.1 Governing Law and Jurisdiction
This website and its Terms and Conditions are governed by South African law. Any disputes arising from the use of our services will fall under the exclusive jurisdiction of South African courts.
11. Refund Policy
11.1 Refund Eligibility
Refunds for prepaid tokens (electricity, water, gas) may be issued if:
- Tokens were not delivered or were delivered incorrectly.
- Duplicate payments were made.
- Overpayments resulted in a credit balance.
Refund eligibility for other services will be specified according to the specific terms of those services.
11.2 Requesting a Refund
To request a refund, please contact our customer support team at [email protected]. Provide your account details, the reason for the refund, proof of purchase, and any supporting documentation.
11.3 Refund Process
Once your request is received, our team will verify eligibility. If approved, the refund will be processed to the original payment method, subject to applicable processing times.
12. Changes to Terms and Conditions
12.1 Updates and Changes
Vending Prepaid reserves the right to update or change these Terms and Conditions at any time. Updated terms will be posted on our website, and such changes will take effect immediately. We may notify you of significant changes via email or other communication channels.
13. Responsibility
Vending Prepaid takes full responsibility for all aspects of our service, including the sale of goods, customer support, dispute resolution, and delivery.
14. Company Information
This website is operated by Vending Prepaid (Pty) Ltd, a South African company registered under number 2024/497556/07.
15. Contact Information
15.1 Get in Touch
For any questions or concerns about these Terms and Conditions or our services, please contact us at:
Vending Prepaid (Pty) Ltd
Mount Augusta Drive, Midlands Estate, Midstream
[email protected]