Privacy Policy

Why We Process Data:

To provide or manage any information and services requested by users.
To assist Vending Prepaid in recognizing data subjects when they interact with our services.
To assign identifying elements to customers for secure storage, retention, and retrieval of their personal information as needed.
For compliance with legal or contractual obligations.

2a. Data Collection and Non-Collection

Details for Registration:

When creating an account with Vending Prepaid, we require your full name, address, email address, cell phone number, password, and other necessary information.

Upon registration, your personal information is securely stored and encrypted on a database server managed by Vending Prepaid.

It is your responsibility to protect your login username and password. Vending Prepaid is committed to ensuring the security of your credentials and will ensure they remain inaccessible to third parties. Your username will not be made public.

We want to assure you that we do not access your contacts, email addresses, media, or any personal information on your devices. Your privacy and data security are of utmost importance to us.

Payment Details:

We do not collect banking or credit card information on the Vending Prepaid App or website. All transactions between the payment gateway and our server are securely encrypted to ensure your financial data remains private.

Please note that purchases made through third-party providers may be subject to additional policies and practices.

Data Obtained by Customer Support:

When seeking support through our customer portal, we will collect and store the contact details you provide, typically including your name and email address. Any correspondence and associated information will be securely stored for future reference.

2b. Methods of Information Collection

Cookies and Automated Data Gathering:

The Vending Prepaid App and website do not directly use “cookies.” However, the application may include third-party code or libraries that use cookies for data collection and service enhancement.

While most browsers are set to accept cookies by default, you can configure your browser settings to reject cookies or request consent before accepting them. Please note that declining cookies may limit access to some areas or features of our services.

We do not display ads or use advertising IDs.

Communication Functionalities:

We may collect data from customer correspondence and new registrations processed through our office. Additionally, data may be collected when a user profile is created in our app.

2c. Utilization of Gathered Information

We use your personal information to fulfill our contractual obligations with you and to provide our services, ensuring compliance with legal requirements, safeguarding your rights, and promoting the public good. This includes:

Facilitating communication between Vending Prepaid and the user.
Offering technical support and addressing queries.
Preventing, detecting, and investigating fraudulent or unlawful activities.
Notifying users of updates to our systems and terms.

We do not share personal information with third parties for direct marketing purposes.

2d. Storage and Retention of Personal Information/Data

Vending Prepaid will retain your personal information in both electronic and hardcopy formats. Personal information will only be kept for as long as necessary to achieve the purpose for which it was collected and in compliance with applicable laws.

Despite our rigorous security measures, we cannot guarantee that our services will be immune to all potential security breaches. Therefore, no system is entirely secure. If a security breach occurs, we will notify impacted users promptly, in accordance with applicable laws.

2e. Ensuring Safety, Security, and Legal Compliance

Your information may be disclosed in the following circumstances:

To comply with applicable laws and regulations.
When we are legally obligated to disclose information in response to legal processes.
When we suspect our services are being used for criminal activities, including fraud, or to prevent fraud and reduce credit risk.
In emergency situations where your health, safety, or public safety may be at risk.
To protect the rights and assets of Vending Prepaid, including enforcing our Terms of Service.

2f. Links to External Websites

Our services may contain links to third-party websites or services, referred to as “Third-party Services.” Any information you provide on or to these services is subject to the privacy policies of the respective third parties.

We do not take responsibility for the content, privacy policies, or practices of third-party services. We recommend reviewing the privacy policies of any third-party sites you visit.

2g. Maintaining the Accuracy of Personal Information/Data

Vending Prepaid will take reasonable steps to maintain the accuracy of the personal information we process, where possible.

2h. Non-Disclosure of Personal Information

If Vending Prepaid requires personal information from a user to provide a service, and the user refuses to provide this information, Vending Prepaid reserves the right to withhold services, with prior notice to the user, without liability.

Revisions to Our Policy

Any data collected through our services is governed by the Privacy Policy in effect at the time of collection. If there are significant changes to this policy, we will notify users accordingly.

Contact Us

If you have any questions, comments, or concerns about this policy, please feel free to contact us at:

Vending Prepaid (Pty) Ltd
Mount Augusta Drive, Midlands Estate, Midstream
[email protected]