Refund Policy

1. Refund Eligibility

1.1 Prepaid Tokens
Refunds for prepaid tokens are subject to specific eligibility criteria. Refunds may be issued under the following circumstances:

  • A payment was made for tokens, but the tokens were not delivered or were delivered incorrectly. Tokens can also be reissued.
  • Duplicate payments were made for the same tokens.
  • Overpayments were made on your account, resulting in a credit balance.

1.2 Other Services
Refund eligibility for other services offered by Vending Prepaid may vary and will be specified in the terms and conditions of those services.

2. Requesting a Refund

2.1 Contact Customer Support
To request a refund, please contact our customer support team as soon as you become aware of the need for a refund. You can reach us at [email protected].

2.2 Provide Details
When requesting a refund, please provide the following details to expedite the process:

  • Your account information (e.g., bank confirmation letter or customer ID).
  • The reason for the refund request.
  • Proof of purchase.
  • Any supporting documentation, if applicable.

3. Refund Process

3.1 Review and Verification
Upon receiving your refund request, our customer support team will review and verify the eligibility of your request. This may include confirming payment records and the circumstances of the refund. Should you have any outstanding balances with Vending Prepaid, we reserve the right to use the funds to settle those amounts.

3.2 Refund Approval
If your refund request is approved, we will initiate the refund process. The time it takes for the refund to be processed and received by you may vary depending on the payment method. (Please note that a refund fee may apply).

4. Refund Methods

4.1 Credit/Debit Card Payments
Refunds for payments made by credit/debit card will be processed by reversing the transaction to the original payment method. The refund will be processed as quickly as possible, but the timing of receipt may depend on your card issuer’s policies.

4.2 Electronic Funds Transfer (EFT)
For payments made via EFT, refunds will be processed by transferring the refunded amount to the bank account from which the original payment was made.

4.3 Third-Party Payment Options
Refunds for payments made through third-party payment options will be processed as per the terms and conditions of the specific payment provider.

5. Contact Information

5.1 Customer Support
For any questions, concerns, or assistance related to refunds or our Refund Policy, please contact our customer support team:

Vending Prepaid (Pty) Ltd
Mount Augusta Drive, Midlands Estate, Midstream
[email protected]